Chelsea and Westminster hospital introduce body cameras to tackle aggression against staff
Chelsea and Westminster Hospital is an Acute Trust using body cameras on both security and nursing staff to help reduce aggression in the Trust. By reducing violence, the staff find themselves in a better position to support and care for patients and their families.
Alex Bolton, Head of Health, Safety and Risk told us that violence and aggression takes a toll on the Trust when they are working hard to care for and protect patients. "NHS Staff are working hard every single day to provide care and treatment to people when they need it the most." He explained, "that’s why it’s so disheartening for us when staff are assaulted in the course of their duty."
LSMS Trevor Post added "Our aim as a Trust is to reduce violence and aggression. A&E is definitely where our problems are. But when people started to wear [the cameras] senior nurses were coming to me saying that the whole approach towards them is different, and they feel like they are in control, just by wearing the camera."
They feel like they are in control, just by wearing the cameraTrevor Post, LSMS
Micky Deoroop is a Senior Charge Nurse working in A&E. He speaks about some of the challenges that they face in the department: "Patients become quite frustrated about length of waiting times – they are quite up in your face shouting sometimes. When security arrives the patient or relatives start settling down behaving themselves and we didn’t have any evidence to support what was said at that moment in time".
"But now by having the body camera it provides that initial evidence so that staff can actually say “this is what the patient has done” and so I felt more confident."
Jade Thorne, a Diabetes Nurse Specialist, shared. "I think the general consensus across the team is that now there are additional resources available to and by having this you have something to wear that can give you additional security and generally make us feel so much safer at work."
The overriding benefit to the Trust in reducing violence and aggression is summed up from PALS and patient affairs officer Russell Cooper, who says that as a result of wearing the cameras "I am able to help them more.".