Product Care Plans

We understand that BWV is an essential piece of technology. As a result, we have built robust support mechanisms to allow all customers to keep their hardware and software performing at their optimum.

Reveal also understands the importance of information security for your organisation’s ongoing compliance and profitability, and we have therefore obtained Police Assured Facilities (PASF) and ISO 27001 (Information Security) accreditation.

Software

DEMS 360 software Support and Maintenance includes:

  • Telephone and email access to our Helpdesk
  • Access to any published knowledge bases
  • Access to DEMS 360 updates and patches that address bugs, security, and usability issues
  • Access to upgrades and new releases of DEMS 360 containing enhancement and new features

Note: After the initial 12 month period, software Support and Maintenance is available at £39 per camera per year.

Hardware

Our products are ruggedised and designed for use on the front line. However, there are instances where support and repairs are needed. For this reason, all of our products are sold with Reveal Warranty, a comprehensive manufacturer’s warranty providing cover for 12 months from the date of delivery as well as 12 months of software support and maintenance.

To ensure our customers have complete peace of mind, Reveal offers a range of Product Care Plans that provide additional and extended cover for your body-worn video solution. Details of our Product Care Plans are provided below.

Need more information?

We’re happy to assist with any questions or requests you may have regarding our products and services.

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What's included?

Reveal Warranty
Reveal Care
Reveal Care Plus
Full manufacturer's warranty
Damage resulting from normal operational use
Warranty cover for the battery
Pricing (excluding VAT)
Year 1

Free

£29
£49
Following Years
£29
£49
£69
Notes
A comprehensive 12-month warranty applicable to all Reveal products. ¹.²
An enhanced service that includes no-fault repair of any damage that occurs to Reveal products. ¹
Our premium service includes the replacement of the battery within your body-worn video device. ¹


Annual extensions for all of our Product Care Plans can be purchased to give you full confidence that your Reveal products will be available when you need them the most.

  1. Subject to full terms and conditions that apply to all Reveal Product Care Plans.
  2. Subject to specific terms and conditions apply to Reveal Warranty.

For information on options for repairs to devices that are not covered by one of our Reveal Care Plans, please refer to our Reveal Service Plans.

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