Product Care Plans

We understand that BWV is an essential piece of technology. As a result we have built robust support mechanisms to allow all customers to keep their hardware and software performing at its optimum. 

Reveal also understands the importance of information security for your organisation’s ongoing compliance and profitability, and we have therefore obtained Police Assured Facilities (PASF) and ISO 27001 (Information Security) accreditation.

Our products are ruggedised and designed for use on the front line. However, there are instances where support and repairs are needed. For this reason, all of our products are sold with Reveal Warranty, a comprehensive manufacturer’s warranty providing cover for 12 months from the date of delivery as well as 12 months of software support and maintenance.

To ensure our customers have complete peace of mind, Reveal offers a range of Product Care Plans that provide additional and extended cover for your body worn video solution. Details of our Product Care Plans are provided below.

 

Software:

DEMS 360 software Support and Maintenance includes:

  • Telephone and email access to our Helpdesk
  • Access to any published knowledge bases
  • Access to DEMS 360 updates and patches that address bugs, security and usability issues
  • Access to upgrades to, and new releases of DEMS 360 containing enhancements and new features

Note: After the initial 12 month period, software Support and Maintenance is available at £39 per camera per year.

 

Hardware

The following Care Plans are available:

What's included? Reveal Warranty Reveal Care Reveal Care Plus
Full manufacturer’s warranty
Yes
Yes
Yes
Damage resulting from normal operational use  
Yes
Yes
Warranty cover for battery  
 
Yes
Pricing
(excluding VAT)
     
Year 1 Free £29 £49
Following years £29 £49 £69
Notes A comprehensive 12 month warranty applicable to all Reveal products.1,2


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An enhanced service that includes no-fault repair of any damage that occurs to your Reveal Products.1

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Our premium service that includes replacement of the battery within your body worn video device.1
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Annual extensions for all of our Product Care Plans can be purchased to give you full confidence that your Reveal products will be available when you need them the most.

  1. Subject to full terms and conditions that apply to all Reveal Product Care Plans.
  2. Subject to specific terms and conditions apply to Reveal Warranty.

For information on options for repairs to devices that are not covered by one of our Reveal Care Plans, please refer to our Repair Service Plans.