Colleagues were also given the chance to record comments in their feedback:
“I am so happy we now have cameras! I feel so much safer when involved in incidents. The incidents used to be several times a day and now we have the cameras, it’s reduced massively and I do believe it comes down to the cameras. If we have someone questionable come in, I’ve seen them notice the camera on me and leave.” The Works Colleague (in post-trial survey)
“The cameras are a massive deterrent to unsociable behaviour. I can’t think how we would cope without them." The Works Colleague (in post-trial survey)
To help with that colleague buy-in, Reveal set up face-to-face training in the five trial stores. David Pardoe comments on that experience:
“One of the most useful things for us was Reveal’s investment in face-to-face training – and they were patient and flexible with that.
At no point through this journey was there a time when I felt Reveal were trying to upsell to us. Quite the opposite – they advised us to have smaller types of docking stations in each store, which has been a real-time shift in terms of looking after our needs.
And when they led the training, you could see when they were explaining the technology even the most cynical colleagues were brought on board, so that was absolutely key to the success of the initiative.”
The Works are on course to formalising their proof-of-concept trial to embed Reveal body cameras and software in their people protection roadmap. David Pardoe summarises:
“Reveal have been awesome. The staff surveys; L&D materials; comms; the catch up meetings – just the whole approach. I've genuinely felt this wholly customer-centric attitude throughout the journey so it’s been absolutely fantastic.
They get the business needs, they get the challenges that our business faces, so that, at every turn, they're just coming up with suitable, proportionate solutions to satisfy our needs.”