For support enquires:

Call us now on +44 (0) 203 890 2000 (option 2) or email


Fault Report Form

Please answer the question below so we can start to process your repair.

Could this device contain important video you are unable to remove?

*By selecting yes, your device will need to be managed with additional security precautions which will cause a delay in repair.

To report a device fault for return to our depot, please ensure you complete all the fields below.

Please Note:
We are unable to receive products that have been contaminated with blood, body fluids or matter. All devices will be returned with the latest firmware installed and any data will be permanently deleted from the device.

Please submit one Fault Report Form Per Camera

Step 1 - Your Details

Please complete one form per device

Collection Address: *

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Return Address

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Step 2 - Product Details

Device purchase date or warranty extension date:

Step 3 - Payment Terms

Reveal provides the following options for getting your device repaired and back to use:

This single payment option covers collection, repair and return of your device. If the device is found to be beyond economic repair an adjustment, as shown in the notes on the Repair Service Plans page, will be made.

Our Repair Credit Bundles allow you to purchase a number of repairs, in advance, via a single transaction. Repair Credit Bundles offer reduced administration and enhanced repair pricing. Additional information about the Repair Credit Bundles can be found on the Repair Service Plans page.

After payment, please press submit query to complete form

20 Repair Credits (£1,200 + VAT = £1,440)
40 Repair Credits (£2,300 + VAT = £2,760)
100 Repair Credits (£5,500 + VAT = £6,600)

A member of the Reveal Service team will contact you to discuss logistics and repair options.

Please submit one Fault Report Form per Camera

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