For support enquires:
Call us now on +44 (0) 203 890 2000 (option 2) or email firstname.lastname@example.org
Fault Report Form
Please answer the question below so we can start to process your repair.
Are you visiting from Germany? Please use this form
Are you from a UK Police Force with a device that contains important video you are unable to remove?
*By selecting yes, your device will need to be managed with additional security precautions which will cause severe delays in repair.
To report a device fault for return to our depot, please ensure you complete all the fields below.
Please Note:We are unable to receive products that have been contaminated with blood, body fluids or matter. All devices will be returned with the latest firmware installed and any data will be permanently deleted from the device.Please submit one Fault Report Form Per Camera
Step 1 - Your Details
Please complete one form per device
Collection Address: *
Step 2 - Product Details
leave blank if using the Calla Account
Device purchase date or warranty extension date:
Step 3 - Payment Terms
Reveal provides the following options for getting your device repaired and back to use:
This single payment option covers collection, repair and return of your device. If the device is found to be beyond economic repair an adjustment, as shown in the notes on the Repair Service Plans page, will be made.
Our Repair Credit Bundles allow you to purchase a number of repairs, in advance, via a single transaction. Repair Credit Bundles offer reduced administration and enhanced repair pricing. Additional information about the Repair Credit Bundles can be found on the Repair Service Plans page.
After payment, please press submit query to complete form
A member of the Reveal Service team will contact you to discuss logistics and repair options.Please submit one Fault Report Form per Camera
We are currently experiencing a large backlog of Evidential Cases.
Please ensure ONLY cameras containing evidential video are marked as YES in order to avoid unnecessary repair delays
Note:Due to long waiting times for processing national police vetting applications, Reveal is unable to confirm when this issue will be addressed.
We are currently experiencing an increased delay in the repair process due to the current COVID-19 situation.
The Government has advised that the virus can still be detected up to 72hrs after contact on surfaces.
Because of this all cameras received for repair are to be bagged and are not being opened for 72hrs.
We are sorry for this additional delay in the process.
Sehr geehrte Kunden
Aufgrund der aktuellen COVID-19-Situation erleben wir derzeit eine große Verzögerung des Reparaturprozesses.
Die Regierung hat darauf hingewiesen, dass das Virus noch bis zu 72 Stunden nach Kontakt auf Oberflächen nachgewiesen werden kann.
Aus diesem Grund sind alle Kameras, die für die Reparatur erhalten wurden, zu bewahren und werden erst nach 72 Stunden geöffnet.
Wir bedauern diese zusätzliche Verzögerung des Prozesses.